Companies that fail to innovate risk falling behind their competitors. However, there's often a gap between the hype surrounding new technologies and their actual impact on business operations.

Podcast host Paul Webb, EY's Global Alliance Leader for ServiceNow, welcomes Dave Wright, ServiceNow CIO, Amy Lokey, ServiceNow SVP of Product Experience, and Jeff Wong, EY Global Chief Innovation Officer, to discuss how to harness and operationalize innovation.

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