What does it take to build a high-performance learning culture in a fast-paced, distributed workforce?
In this episode, David is joined by Katie Tonda, Senior Director of Talent & Development at Goosehead Insurance, who shares her playbook for making learning a daily habit, not just a checkbox. Katie unpacks how her team brings consistency, coaching, and clarity to over 50 locations—and why culture isn’t built in a classroom, but in conversations.
They explore how L&D teams can create alignment without micromanaging, empower field leaders to lead training, and weave development into the fabric of frontline performance.
Join us as we discuss:
– How to lead with clarity when everything around you is chaotic
– What it means to integrate learning into daily operations (not just the LMS)
– The power of coaching conversations as learning moments
– Why field leaders are the key to scaling meaningful development