What does it take to design impactful learning for the people doing the most essential work?
In this episode, David welcomes Dani Johnson, Co-Founder and Principal Analyst at RedThread Research, to unpack the findings of her latest report: Developing Frontline Workers: Focus Where It Counts. Together, they explore why so many companies are misaligned when it comes to supporting deskless workers—and how L&D leaders can shift from check-the-box compliance to strategic enablement. Dani breaks down a three-part framework for frontline development (license to operate, current performance, future readiness) and shares how the most effective teams are getting laser-focused on outcomes that matter to the business.
Join us as we discuss:
– Why frontline workers still aren’t getting the development they need
– How “being a detective” helps L&D teams identify skill gaps and solve real business problems
– The case for reducing compliance bloat and running leaner, smarter learning ops
– What it really means to measure what the business measures