Global Aspirations: "You cannot underestimate the culture of a business" : Lisa Miles-Heal

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These Three Things

Shona Grundy

12 episodes

1 week ago

A podcast aimed at building a thriving and more inclusive startup ecosystem, through sharing real lessons from people doing the hard work. We focus on the three strategically critical aspects of the startup journey: raising capital, finding product-market-fit and expanding offshore (internationally). If you find this useful, please subscribe and recommend the podcast to at least 3 other people. We appreciate you lending your ears and joining us in this series.

Entrepreneurship

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Entrepreneurship

Business

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Global Aspirations: "You cannot underestimate the culture of a business" : Lisa Miles-Heal

These Three Things

1 hour 5 minutes 5 seconds

1 year ago

Global Aspirations: "You cannot underestimate the culture of a business" : Lisa Miles-Heal

Dive into the world of high-tech business with Lisa Miles-Heal (or as she is called 'LMH'), a seasoned leader in technology and business, in this episode of "These Three Things." LMH shares her remarkable journey from COO at Black Bay, Christchurch, New Zealand to CEO of the innovative accounting SaaS company, Silverfin (headquartered in Belgium). Her rich experience includes pivotal roles as VP of Product at Fiserv and CTO at Inventory Management Software Unleashed. Now at the helm of Silverfin, LMH propels the company to new heights in accounting technology, including a succesful exit / acquisition. Discover LMH's insights on global expansion, capital raising, achieving product-market fit, and the importance of data-driven decision-making in scaling up businesses. Whether you're a startup enthusiast or a business veteran, LMH's compelling narrative and expertise offer invaluable lessons in navigating the complex tech landscape and the significance of maintaining a global vision right from the start.

-------------------------------------- 00:00 In This Episode 00:34 Intro 01:04 Today's guest 01:49 Lisa's global work life 04:08 Lisa's journey from working class roots to tech leadership 11:34 Insights on capital raising and sustainable growth 14:17 Rule of 40: a crucial metric for scaling success 19:0 9 Navigating B,C,D rounds: private equity investments 25:11 Selecting strategic investors for late-stage success 26:57 Founder Transitions & Scaling Strategies 30:16 Our Sponsor 30:55 How to gauge product-market fit: NPS Tools 33:26 Understanding referent Markets 34:54 About being product and customer-centered 35:53 Build what ou can sell, sell what you can build 36:49 Focusing on value proposition 39:26 Metrics for growth - Acquisition, Retention, Expansion 43:31 Going offshore - global mindset from day one 47:43 Navigating global expansion: On Market vs. In Market approach 55:29 Considering alternatives to U.S. expansion 59:12 The Three Learned Things 01:04:16 Outro

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