E52 Five for Five: Hospitality’s Hottest Topics with Mark Irgang

https://is1-ssl.mzstatic.com/image/thumb/Podcasts221/v4/41/9b/0b/419b0b83-8d1e-dde6-1239-422dbd22dab3/mza_4055694032212030187.jpg/600x600bb.jpg

The Yes Show!

Christine Trippi

102 episodes

5 days ago

Welcome to The YES Show, where Christine Trippi, founder of The Wise Pineapple and author of Yes Is the Answer, explores the power of saying YES to opportunities in life and leadership. Each episode brings you inspiration, fun, and Sweet Hospitality, featuring insightful interviews with leaders and practical tips for making hotel leadership easy. Tune in every Monday for stories of life-changing YESes and actionable strategies to lead with ease. Let’s change the world together, one YES at a time!

Careers

Business

RSS

All content for The Yes Show! is the property of Christine Trippi and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Careers

Business

https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_episode/41975172/41975172-1756507649451-b39ef55f11ef3.jpg

E52 Five for Five: Hospitality’s Hottest Topics with Mark Irgang

The Yes Show!

41 minutes 8 seconds

2 months ago

E52 Five for Five: Hospitality’s Hottest Topics with Mark Irgang

Show Notes:

This week on The Yes Show, we’re trying something a little different. Five for Five! Five hot topic questions with 5 minutes to answer! It's harder than you think!And joining me we're back with one of our most popular (and fun) guests, Mark Irgang, a 35+ year hospitality powerhouse, Hotel Opening of the Year winner, Mustang Award honoree, and President of SKAL International USA. Together, Mark and I will dive into five hot-button hospitality issues in just five minutes each. It’s rapid-fire insights, stories, and strategies you won’t want to miss!

What You’ll Learn in This Episode:

✔Why “self-care first” is the most underrated leadership strategy for 2025.

✔How shifting from SOPs to CBMs sparks innovation and team empowerment.

✔Why promoting managers ≠ training leaders, and how to fix the leadership pipeline.

✔The real truth about loyalty programs, guest reviews, and destination fees.

Action Items for Leaders:

🎯Build your own Matrix of Responsibilities and eliminate the “eyelash effect.”

🎯Audit your loyalty touchpoints, are you selling status or creating genuine value?

🎯Reframe fees, perks, and policies as moments of truth to build guest trust.

📍Instagram Profile - https://www.instagram.com/mirgang/📍Facebook Profile - https://www.facebook.com/mrirgang📍LinkedIn Profile - https://www.linkedin.com/in/mark-irgang-a248716/Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link -

https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/🎈 Get on the Crown Society waitlist! https://www.thewisepineapple.com/cswait