Ep 2: Beyond Customer Journey Transformation

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The XBank Podcast

Publicis Sapient

4 episodes

1 week ago

A series of conversations in which we pick apart the concepts, look at the practical steps and analyse live examples of digital banking transformation alongside industry movers and shakers. If you’ve ever wondered how to create a digital-first future in banking, then this is the podcast for you.

Business

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Ep 2: Beyond Customer Journey Transformation - Part 2

The XBank Podcast

45 minutes 2 seconds

5 years ago

Ep 2: Beyond Customer Journey Transformation - Part 2

The second in a two-part exploration into customer journey transformation, Fran Sorrentino and Matt Hopgood from Publicis Sapient’s Financial Services team sit down with Nick Edwards, Product Owner Retail & Digital Service Director at Lloyds Banking Group to discuss the challenges of scaling to Enterprise-wide change.