The people closest to your customers are often the last to know what’s happening inside your business and it’s costing you. In this episode, Chris Willis sits down with Victoria Dew, CEO of Dewpoint Communications and author of the new report Connecting the Frontline, to explore why organizations still struggle to reach and engage their frontline workers. They unpack: The urgent workforce crisis in skilled trades and essential industriesWhy 72% of frontline employees don’t understand company ...
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The people closest to your customers are often the last to know what’s happening inside your business and it’s costing you. In this episode, Chris Willis sits down with Victoria Dew, CEO of Dewpoint Communications and author of the new report Connecting the Frontline, to explore why organizations still struggle to reach and engage their frontline workers. They unpack: The urgent workforce crisis in skilled trades and essential industriesWhy 72% of frontline employees don’t understand company ...
Unreplicatable: How Internal Comms Can Survive (and Thrive) in the Age of AI
The WordBirds Podcast with Chris Willis
26 minutes
3 months ago
Unreplicatable: How Internal Comms Can Survive (and Thrive) in the Age of AI
The big picture: AI is already better at writing, summarizing, and mimicking tone. So what does that mean for internal comms? Why it matters: If your value is built on turning chaos into copy, you’re replaceable. But if you lead with strategy, trust, and human nuance—you’re untouchable. Go deeper: Regine Nelson, Internal Communications and Employee Engagement Lead at Couchbase joins to unpack her viral post on the future of IC in the age of AI. We talk about: The real reason comms pros sho...
The WordBirds Podcast with Chris Willis
The people closest to your customers are often the last to know what’s happening inside your business and it’s costing you. In this episode, Chris Willis sits down with Victoria Dew, CEO of Dewpoint Communications and author of the new report Connecting the Frontline, to explore why organizations still struggle to reach and engage their frontline workers. They unpack: The urgent workforce crisis in skilled trades and essential industriesWhy 72% of frontline employees don’t understand company ...
