The people closest to your customers are often the last to know what’s happening inside your business and it’s costing you. In this episode, Chris Willis sits down with Victoria Dew, CEO of Dewpoint Communications and author of the new report Connecting the Frontline, to explore why organizations still struggle to reach and engage their frontline workers. They unpack: The urgent workforce crisis in skilled trades and essential industriesWhy 72% of frontline employees don’t understand company ...
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The people closest to your customers are often the last to know what’s happening inside your business and it’s costing you. In this episode, Chris Willis sits down with Victoria Dew, CEO of Dewpoint Communications and author of the new report Connecting the Frontline, to explore why organizations still struggle to reach and engage their frontline workers. They unpack: The urgent workforce crisis in skilled trades and essential industriesWhy 72% of frontline employees don’t understand company ...
The Trust Fix: Why Better Communication Is the Only Way Forward
The WordBirds Podcast with Chris Willis
23 minutes
4 months ago
The Trust Fix: Why Better Communication Is the Only Way Forward
Trust in leadership is broken. But it’s not just a leadership crisis. It’s a communication failure. In this episode, Forbes journalist Julia Korn joins Chris to unpack her viral piece on the erosion of employee trust in today’s workplace, and why so many leaders are getting it wrong. They explore: – Why layoffs during record profits are shattering loyalty – How toxic leadership thrives on fear, not facts – The communication moves that rebuild trust – A new workplace social contract, built on ...
The WordBirds Podcast with Chris Willis
The people closest to your customers are often the last to know what’s happening inside your business and it’s costing you. In this episode, Chris Willis sits down with Victoria Dew, CEO of Dewpoint Communications and author of the new report Connecting the Frontline, to explore why organizations still struggle to reach and engage their frontline workers. They unpack: The urgent workforce crisis in skilled trades and essential industriesWhy 72% of frontline employees don’t understand company ...
