The people closest to your customers are often the last to know what’s happening inside your business and it’s costing you. In this episode, Chris Willis sits down with Victoria Dew, CEO of Dewpoint Communications and author of the new report Connecting the Frontline, to explore why organizations still struggle to reach and engage their frontline workers. They unpack: The urgent workforce crisis in skilled trades and essential industriesWhy 72% of frontline employees don’t understand company ...
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The people closest to your customers are often the last to know what’s happening inside your business and it’s costing you. In this episode, Chris Willis sits down with Victoria Dew, CEO of Dewpoint Communications and author of the new report Connecting the Frontline, to explore why organizations still struggle to reach and engage their frontline workers. They unpack: The urgent workforce crisis in skilled trades and essential industriesWhy 72% of frontline employees don’t understand company ...
It's Now or Never: Six Fundamentals to Winning Back Trust
The WordBirds Podcast with Chris Willis
33 minutes
9 months ago
It's Now or Never: Six Fundamentals to Winning Back Trust
Trust in media, institutions, and corporate comms is eroding. Neil Brown, president of Poynter Institute and founder of PolitiFact, knows why—and how to fix it. 🔹 The danger of clickbait & why credibility wins 🔹 How relationships & transparency build trust 🔹 AI’s role in comms & why ethics matter 🔹 Fact-checking: accountability, not censorship Trust is hard to earn, easy to lose. Learn how to get it—and keep it. 🎧
The WordBirds Podcast with Chris Willis
The people closest to your customers are often the last to know what’s happening inside your business and it’s costing you. In this episode, Chris Willis sits down with Victoria Dew, CEO of Dewpoint Communications and author of the new report Connecting the Frontline, to explore why organizations still struggle to reach and engage their frontline workers. They unpack: The urgent workforce crisis in skilled trades and essential industriesWhy 72% of frontline employees don’t understand company ...
