The people closest to your customers are often the last to know what’s happening inside your business and it’s costing you. In this episode, Chris Willis sits down with Victoria Dew, CEO of Dewpoint Communications and author of the new report Connecting the Frontline, to explore why organizations still struggle to reach and engage their frontline workers. They unpack: The urgent workforce crisis in skilled trades and essential industriesWhy 72% of frontline employees don’t understand company ...
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The people closest to your customers are often the last to know what’s happening inside your business and it’s costing you. In this episode, Chris Willis sits down with Victoria Dew, CEO of Dewpoint Communications and author of the new report Connecting the Frontline, to explore why organizations still struggle to reach and engage their frontline workers. They unpack: The urgent workforce crisis in skilled trades and essential industriesWhy 72% of frontline employees don’t understand company ...
Engagement Redefined: Moving Beyond Clicks to Real Alignment
The WordBirds Podcast with Chris Willis
29 minutes
11 months ago
Engagement Redefined: Moving Beyond Clicks to Real Alignment
What’s engagement, really? In this episode of WordBirds, Doreen Maciak from Takeda challenges the buzzword “engagement” and dives into what it truly means. Why it matters: Engagement isn’t just about clicks and opens—it’s about aligning employees to purpose and business goals. What you’ll learn: How to move beyond vanity metrics.Why authenticity and leadership are key to meaningful connections.Practical strategies to measure and improve real engagement.🎧 Listen now to rethink your approach to...
The WordBirds Podcast with Chris Willis
The people closest to your customers are often the last to know what’s happening inside your business and it’s costing you. In this episode, Chris Willis sits down with Victoria Dew, CEO of Dewpoint Communications and author of the new report Connecting the Frontline, to explore why organizations still struggle to reach and engage their frontline workers. They unpack: The urgent workforce crisis in skilled trades and essential industriesWhy 72% of frontline employees don’t understand company ...
