Andrew Judd is Chief Executive of the NAFD, being appointed by the association's governing body in December 2022. He is a former member of the NAFD Executive Committee, President of the NAFD Western Counties Area Federation and Operations Director for Dignity PLC. Besides operating at a senior level for many years in the industry, Andrew has also been a funeral director himself and knows what it's like to help families in their time of need and provide the service that is required. In this episode, host Malcolm Flanders catches up with him to reflect on the past year in his new role, the big challenges facing the industry right now, and how he sees its future.