Mediation gets bad press, but does it actually have a role to play in helping to build a positive workplace culture? Craig was joined by Scott Alexander, certified member of the Mediator's Institute of Ireland and now founder of 'Mediation Plus' (having previously spent 16.5 years at Legal Island where he held the position of Head of L&D) to discuss this along with: - What mediation actually is?! - How it differs from other interventions - How it works and when it doesn't! - The pros/cons of internal vs external mediation - What skills a mediator needs For all this and much more, including some fascinating stories Scott was able to share from his extensive experience in the space, tune in and let us know what you think!