In this episode of the Vet'Ed Podcast, Steven Hermann sits down with Kelly Cronin, a veteran of the veterinary space with 33 years of experience. Kelly shares her career journey, starting as a volunteer and advancing through roles like multi-site manager and VP of Operations, before her current position supporting practices with virtual veterinary assistance at Teem. They discuss the value of veterinary continuing education (CE) cruises, which Kelly helps organize to provide technicians with unique educational and personal growth opportunities, including seeing the ocean or leaving their state for the first time.

The conversation shifts to Teem, a service that provides virtual veterinary assistants to help private practices with administrative tasks. Kelly explains how these assistants, who are college graduates from US colleges in South America, can handle a variety of duties, from medical record scribing and appointment setting to managing medication refills and social media. This frees up on-site staff, like technicians and veterinarians, to focus on patient care and improves their work-life balance. Kelly emphasizes that Team's goal is not to replace in-person staff but to serve as a tool that enhances a practice's efficiency and helps everyone thrive. They conclude by highlighting the importance of private practices and the role of services like Team in helping them succeed.