In this episode, Steven Hermann and Kale Flaspohler sit down with Melissa Tompkins—practice management consultant, speaker, and founder of South Coast Veterinary Management Solutions. From her unexpected start in the veterinary field (thanks to a cat named Crash) to managing multiple hospitals and launching leadership groups across Southern California, Melissa shares her journey and passion for helping veterinary teams thrive.

🚨 Key Takeaways:

• Why practice managers are the linchpins of veterinary success
• How consultants can be the fire extinguisher before your clinic is in flames
• The truth about communication breakdowns in clinics (hint: it’s 98% of your problem)
• How Melissa’s talks on “creating your own drama” and “setting boundaries” empower overwhelmed teams
• Her unique approach to tackling compassion fatigue and why it matters now more than ever

🐾 Plus, hear about Melissa’s surprise performance at the 1984 Olympics, her cat ears branding, and what she learned from a fish named Bob.

📣 Don’t miss this candid, insightful, and laugh-filled conversation aimed at inspiring better leadership and healthier clinics.

🔗 Learn more about Melissa:
 Website: South Coast Veterinary Management Solutions
YouTube: South Coast Veterinary Manage 263
Instagram & Facebook: @SouthCoastVetSolutions
LinkedIn: Melissa Tompkins

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