Welcome to Episode 30 of The Vet’Ed Podcast hosted by Steven Hermann and Kale Flaspohler. 

In this episode, Steven and Kale are joined by Alex Wright, the Practice Manager at Ellisville Veterinary Hospital. With a journey that started at age 17 and evolved into leadership by 24, Alex shares her real-world experiences managing a busy, growing clinic — all while staying rooted in compassion, culture, and people-first leadership.

Alex opens up about what it takes to create a practice culture where people want to be — and how building trust, embracing vulnerability, and leading by example has helped her and her team thrive. From empowering CSRs to handle tough client conversations to planning a brand-new hospital space with intention and heart, this episode is packed with wisdom for anyone in the veterinary field.

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