In this episode, Delta Air Lines CEO Ed Bastian breaks down what truly differentiates a great airline: people and culture. Ed shares why “take care of your people first” isn’t a slogan (it’s Delta’s operating system!) and how that shows up in reliability, premium customer experience, and everyday leadership. We get a candid look at running a 100,000-person, 5,000-flights-a-day operation; the metrics he checks first (on-time arrivals and cash); and why accessibility and listening are his non-n...
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In this episode, Delta Air Lines CEO Ed Bastian breaks down what truly differentiates a great airline: people and culture. Ed shares why “take care of your people first” isn’t a slogan (it’s Delta’s operating system!) and how that shows up in reliability, premium customer experience, and everyday leadership. We get a candid look at running a 100,000-person, 5,000-flights-a-day operation; the metrics he checks first (on-time arrivals and cash); and why accessibility and listening are his non-n...
#102 Adam Woodworth, Wing: What aviation looks like at Google scale
The Vertical Space
1 hour 11 minutes
1 week ago
#102 Adam Woodworth, Wing: What aviation looks like at Google scale
Adam Woodworth, CEO of Wing (Alphabet’s drone delivery company), joins us to talk about making delivery ubiquitous and why drones should be an equal player alongside other delivery methods. Adam argues we’ve already passed the “risk peak” for UAS integration: the industry now has the operational data to validate safety targets, and the safest path is to fly more because drone trips displace riskier car trips. He traces Wing’s journey from Google X to Part 135 air carrier, the shift from “dron...
The Vertical Space
In this episode, Delta Air Lines CEO Ed Bastian breaks down what truly differentiates a great airline: people and culture. Ed shares why “take care of your people first” isn’t a slogan (it’s Delta’s operating system!) and how that shows up in reliability, premium customer experience, and everyday leadership. We get a candid look at running a 100,000-person, 5,000-flights-a-day operation; the metrics he checks first (on-time arrivals and cash); and why accessibility and listening are his non-n...
