Guest: Lorraine Ball, Host of More Than a Few Words Podcast Experience: 19 years running a digital marketing agency, sold in 2021 Current Focus: Marketing consulting, teaching, and podcasting Key Topics Covered Building and Scaling an Agency Started in 2002 as traditional marketing company Evolved into digital agency with social media emergence Strategic decision to cap at 10 employees and raise prices instead of scaling Maintained 30% client maximum rule to avoid dependency risk Focused on home services (HVAC, plumbing, roofing) and restaurants Business Philosophy "Hire for attitude, train for skill" - Southwest Airlines model Phones answered on first ring by anyone, including CEO Personal touch as competitive advantage Long-term client relationships (10+ years typical) Strategic Insights Capacity management: Stay below capacity line, raise prices when at capacity Risk management: No single client over 30% of business Market positioning: Answer the questions your ideal clients have Content strategy: Focus on answers, not just keywords Episode 2: Lorrie Thomas Ross - Marketing in the AI Era Guest: Lorrie Thomas Ross, CEO of Web Marketing Therapy Title: "The Marketing Therapist" Experience: 19 years as Chief Enthusiasm Officer, former UC Santa Barbara & UC Berkeley instructor Key Frameworks Discussed The Five Factor Framework Credibility - Know, like, and trust through design, copy, and photography Usability - Seamless user experience across all touchpoints Visibility - Strategic presence across search and social media, ads, email, and PR Sellability - Clear differentiation and value proposition Scalability - Treating marketing as investment, not expense "MarkEDing" Philosophy...