Our Insurance Industry Experts, Jon Mayo & Rakesh Pal, as they explore why business transformation is now a survival strategy for insurers. In this 16‑minute episode they discuss the shift from legacy core systems to cloud‑native platforms, the three layers of transformation core modernization, digital enablement, and intelligent automation and why domain expertise matters for scalable, compliant solutions. The conversation covers customer experience as the North Star, real examples from global markets, common pitfalls (pilot purgatory, lack of insurance context), and how AI and analytics can accelerate underwriting, claims, and fraud detection while preserving trust and fairness. Listeners will learn practical guidance for starting transformation projects that scale, the importance of governance and ethical AI, and why an AI‑first, customer‑centric approach will define tomorrow’s industry leaders.