Over the years, I’ve learned that one of the most powerful assets in my practice isn’t a piece of equipment — it’s my hygienist. In this episode, I’m sharing how I’ve turned hygiene appointments into one of the most effective ways to build trust, boost case acceptance, and truly elevate the patient experience. If you’re not already seeing your hygienist as your secret weapon, you’re missing a huge opportunity.
3 Key Takeaways:
How I coach my hygienist to move beyond “just a cleaning” and step into a diagnostic mindset.
The communication strategies we use to introduce treatment confidently and collaboratively.
What systems we’ve put in place so patients feel heard, educated, and ready to move forward — before I even walk into the room.
This is one of the biggest mindset shifts that helped me grow a modern, patient-centered practice — and I hope it does the same for you.
Follow me on Instagram @drpeggybown or reach out directly at peggy@smilesbybown.com.
