Highlights
Empathy is a crucial element in leadership.
Leaders should model the behavior they wish to see.
Understanding employee feelings can lead to better solutions.
Diversity in perspectives enhances decision-making.
Self-awareness is key to effective leadership.
Navigating hard times can lead to personal growth.
Summary
In this episode of the Travel Leader Podcast, Rachel Vandenberg speaks with Morgan Van Liew, the National Director of Operations at LAZ Parking. They explore the importance of empathy in leadership, the value of self-awareness, and the significance of diversity in the workplace. Morgan shares personal stories that illustrate how leading with empathy can transform organizational culture and employee engagement. He emphasizes the need for leaders to understand the whole person, recognizing that personal and professional lives are interconnected. The conversation also touches on the challenges of navigating hard times, the pride in personal and professional achievements, and the vision for a more equitable future in the hospitality industry.
Chapters
00:00 Introduction and Connections
02:03 The Role of Empathy in Leadership
10:03 Leading with Empathy: A Case Study
18:02 Self-Awareness and Leadership Style
26:58 The Importance of Diversity and Learning
33:05 Navigating Hard Times in Leadership
39:55 Pride in Personal and Professional Achievements
45:55 Vision for the Future and Advocacy
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The Travel Leader is brought to you by The Travel Leader Coach, a content and coaching platform founded by Executive Leadership Coach, Rachel Vandenberg. Learn more at www.thetravelleadercoach.com.