The Trades Accelerator: Women Leading Business Innovation
Dana Staszkiewicz and Melanie Sloane
63 episodes
3 days ago
In this episode, we talk about what really happens during an on-site visit and why it’s one of the most eye-opening things you can do for your business. We walk through how we prepare, what we look for, and how each visit is completely different depending on the company’s size, structure, and challenges. Whether it’s talking with owners, meeting with managers, or sitting down with frontline staff, these visits reveal what’s working and where things are getting stuck. We also share what hap...
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In this episode, we talk about what really happens during an on-site visit and why it’s one of the most eye-opening things you can do for your business. We walk through how we prepare, what we look for, and how each visit is completely different depending on the company’s size, structure, and challenges. Whether it’s talking with owners, meeting with managers, or sitting down with frontline staff, these visits reveal what’s working and where things are getting stuck. We also share what hap...
Episode 47: Thoughtful Service: Showing Up for Clients With Heart
The Trades Accelerator: Women Leading Business Innovation
28 minutes
3 months ago
Episode 47: Thoughtful Service: Showing Up for Clients With Heart
In this episode, we talk about what real customer service looks like when it’s done with heart. From sending a simple thank-you card to bringing a soda to a hot job site, we share the small, intentional touches that helped our team build trust and long-term relationships with clients. These aren’t huge gestures—they’re thoughtful habits that became part of how we do business. We also share how we trained our team to care deeply, communicate clearly, and go above and beyond without burning ou...
The Trades Accelerator: Women Leading Business Innovation
In this episode, we talk about what really happens during an on-site visit and why it’s one of the most eye-opening things you can do for your business. We walk through how we prepare, what we look for, and how each visit is completely different depending on the company’s size, structure, and challenges. Whether it’s talking with owners, meeting with managers, or sitting down with frontline staff, these visits reveal what’s working and where things are getting stuck. We also share what hap...
