Measuring every conversation: How CX Score is changing the game

https://is1-ssl.mzstatic.com/image/thumb/Podcasts211/v4/28/40/ec/2840ec5d-cbe5-75be-5f0e-b548dc389f5d/mza_5461015140665640738.jpeg/600x600bb.jpg

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Intercom

481 episodes

5 days ago

On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.

Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter

🏠 www.intercom.com

Technology

Business

RSS

All content for The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom is the property of Intercom and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

🏠 www.intercom.com

Technology

Business

https://content.production.cdn.art19.com/images/f4/93/4c/bb/f4934cbb-9b3a-49ed-b6d9-1022d54e5a19/c876de8d725215576dcba71a17f3371fe5b312987957a091277d1fb298e0925600c7aa9389d04130254ecc02830b9acb98f6ed93e416f0cacceb9bc8c4297cc4.jpeg

Measuring every conversation: How CX Score is changing the game

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

43 minutes 15 seconds

5 months ago

Measuring every conversation: How CX Score is changing the game

CSAT has long been the go-to metric for support teams - but now there's a better way to measure how customers really feel. In this episode, Jared Ellis, Senior Director of Global Product Support at Culture Amp, joins Intercom’s Bobby Stapleton to explore his team's experience trialing Intercom’s new AI-powered Customer Experience Score. They unpack the limitations of traditional CSAT, why measuring every conversation matters, and how AI is helping them turn “neutral” experiences into standout ones. Watch this episode on YouTube: https://youtu.be/QF8nxSXzdlo?si=W8KEtdHXhAw2JUGk Follow the people https://www.linkedin.com/in/bobbystapleton/ https://www.linkedin.com/in/jaredellis/ Newsletter Sign up for *The Ticket:* A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter Say hi LinkedIn: https://www.linkedin.com/company/intercom/ X: https://x.com/intercom www.fin.ai See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.