Live from Pioneer: AI is a long overdue promotion for customer service

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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Intercom

481 episodes

4 days ago

On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.

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Live from Pioneer: AI is a long overdue promotion for customer service

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

14 minutes 54 seconds

2 weeks ago

Live from Pioneer: AI is a long overdue promotion for customer service

AI is giving customer service a long-overdue promotion. But what does that really mean? In this episode, Leanne Harte, Senior Manager of Customer Support at Intercom, sits down with Guneet Singh, VP of Customer Experience and Care at AppFolio, to discuss how AI is transforming support from a cost center into a growth engine. They unpack how to rethink ROI beyond cost savings, build systems that keep AI performing at its best, and reimagine team roles, culture, and success metrics in an AI-first world. Watch this episode on YouTube: https://youtu.be/JQufKRxPKjU?si=BqxKaelTPgijwU5p Newsletter Sign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/ Learn more about Pioneer: pioneer.fin.ai Explore Fin: https://www.fin.ai Read customer success stories: https://www.intercom.com/customers Product FAQs: https://www.intercom.com/help See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.