How a “Bot Wrangler” uses AI to scale support without compromise

https://is1-ssl.mzstatic.com/image/thumb/Podcasts211/v4/28/40/ec/2840ec5d-cbe5-75be-5f0e-b548dc389f5d/mza_5461015140665640738.jpeg/600x600bb.jpg

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Intercom

481 episodes

4 days ago

On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.

Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter

🏠 www.intercom.com

Technology

Business

RSS

All content for The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom is the property of Intercom and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

🏠 www.intercom.com

Technology

Business

https://content.production.cdn.art19.com/images/f4/93/4c/bb/f4934cbb-9b3a-49ed-b6d9-1022d54e5a19/c876de8d725215576dcba71a17f3371fe5b312987957a091277d1fb298e0925600c7aa9389d04130254ecc02830b9acb98f6ed93e416f0cacceb9bc8c4297cc4.jpeg

How a “Bot Wrangler” uses AI to scale support without compromise

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

28 minutes 55 seconds

4 months ago

How a “Bot Wrangler” uses AI to scale support without compromise

Intercom power user and automation expert Sam Miller, Customer Support Operations Manager at Dental Intelligence, joins Ruth O’Brien, Senior Director, AI Support at Intercom to share how his team blends AI and human support to deliver a high-quality experience at scale. Follow the people https://www.linkedin.com/in/ruthieob/ https://www.linkedin.com/in/samueljacobmiller/ Newsletter Sign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/ Follow The Ticket podcast: Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731 Spotify: https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9 YouTube: https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF RSS Feed https://art19.com/shows/inside-intercom Say hi LinkedIn: https://www.linkedin.com/company/intercom/ X: https://x.com/intercom www.fin.ai See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.