Fin Conversations Ep4: Fin Procedures in practice

https://is1-ssl.mzstatic.com/image/thumb/Podcasts211/v4/28/40/ec/2840ec5d-cbe5-75be-5f0e-b548dc389f5d/mza_5461015140665640738.jpeg/600x600bb.jpg

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Intercom

481 episodes

5 days ago

On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.

Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter

🏠 www.intercom.com

Technology

Business

RSS

All content for The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom is the property of Intercom and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

🏠 www.intercom.com

Technology

Business

https://content.production.cdn.art19.com/images/f4/93/4c/bb/f4934cbb-9b3a-49ed-b6d9-1022d54e5a19/c876de8d725215576dcba71a17f3371fe5b312987957a091277d1fb298e0925600c7aa9389d04130254ecc02830b9acb98f6ed93e416f0cacceb9bc8c4297cc4.jpeg

Fin Conversations Ep4: Fin Procedures in practice

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

11 minutes 15 seconds

3 weeks ago

Fin Conversations Ep4: Fin Procedures in practice

Ruth O’Brien, Senior Director of AI Support at Intercom, and Declan Ivory, VP of Customer Support at Intercom, dive into Fin Procedures – a powerful new way for Fin AI Agent to handle complex, multi-step queries. Hear how Intercom’s own support team is using Procedures in practice, and the impact customers are seeing so far – from higher resolution rates to improved CSAT. Learn more about Procedures here: https://fin.ai/procedures Watch this episode on YouTube: Follow the people https://www.linkedin.com/in/ruthieob/ https://www.linkedin.com/in/decivory/ Newsletter Sign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/ Say hi LinkedIn: https://www.linkedin.com/company/intercom/ X: https://x.com/intercom https://www.fin.ai See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.