Mapping empathy… In this audio essay, Hilary Knight shares the many benefits of empathy in improving an organization’s workflow and enhancing visitor experience – and offers a framework to leverage it.
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Contributor bio:
Hilary Knight is a creative leader with over 20 years of experience driving strategy, innovation, and digital transformation for cultural organisations worldwide. Currently a Senior Associate with AEA Consulting, she has held senior roles at the BBC, Channel 4, Film4, and Tate, where she led pioneering initiatives that embedded digital thinking and expanded audiences. +
