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The Thoughtful Talents Show
Thoughtful Talents
62 episodes
2 months ago

The Thoughtful Talents Show is what happens when two Gallup Certified Strengths Coaches who both have Deliberative and Responsibility talents get together.

Coaches Jen Werner and Chad Ahern share their unique & thoughtful perspectives about Gallup’s CliftonStrengths talent themes, leadership, followership, and teamwork.

In our coaching work, we've each encountered clients who want to understand the nuances of how each talent theme can show up differently. This is our answer. We look forward to sharing our personal insights about living and working with our unique talents, how we’ve seen others use their talents, and how others can address leadership & teamwork principles.

We hope the insights we share in each upcoming episode will help you, and others, live your talents, understand those around you, and be effective leaders and teammates.


Hosted on Acast. See acast.com/privacy for more information.

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Management
Business
RSS
All content for The Thoughtful Talents Show is the property of Thoughtful Talents and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

The Thoughtful Talents Show is what happens when two Gallup Certified Strengths Coaches who both have Deliberative and Responsibility talents get together.

Coaches Jen Werner and Chad Ahern share their unique & thoughtful perspectives about Gallup’s CliftonStrengths talent themes, leadership, followership, and teamwork.

In our coaching work, we've each encountered clients who want to understand the nuances of how each talent theme can show up differently. This is our answer. We look forward to sharing our personal insights about living and working with our unique talents, how we’ve seen others use their talents, and how others can address leadership & teamwork principles.

We hope the insights we share in each upcoming episode will help you, and others, live your talents, understand those around you, and be effective leaders and teammates.


Hosted on Acast. See acast.com/privacy for more information.

Show more...
Management
Business
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Strengths Applied: Engaging Customers
The Thoughtful Talents Show
40 minutes 33 seconds
7 months ago
Strengths Applied: Engaging Customers

How can you inspire great connections with your customers?


In this episode, we dive deep into the importance of customer engagement. Whether internal or external, we share a few compelling stories that highlight how our unique talents have helped us meet customer needs. We discuss strategies to connect with those who feel unseen and unheard by anticipating their needs, asking insightful questions, and drawing them in. For managers, we give actionable advice using your talents to enhance the cycle of Building Customer Engagement. Discover how your own engagement can inspire and empower others. 


  • 00:00 Stats & Importance of Engaging Customers
  • 03:40 Our Experience: Find the Need
  • 09:37 Using Talents to Engage Customers
  • 21:45 Reaching the Unseen
  • 28:03 Advice for New Managers
  • 28:13 Talents in the Customer Engagement Cycle
  • 33:00 Engagement: Pay it Forward
  • 38:27 Conclusion and Key Takeaways


RESOURCES:

Customer Centricity (Gallup)

Make Customer Engagement Your Competitive Edge (Gallup)

Win Building Relationships, Not On Price (Gallup)


YOUR HOSTS: 

Jen Werner @ Jen Werner Coaching 

Facebook | LinkedIn | Website

Jen’s Top 5 CliftonStrengths: Responsibility | Achiever | Belief | Deliberative | Activator 


Chad Ahern @ Talent and Teams Consulting 

LinkedIn | Website

Chad’s Top 5 CliftonStrengths: Learner | Deliberative | Responsibility | Harmony | Analytical 


To learn more about CliftonStrengths talent themes


The opinions and insights we share on each CliftonStrengths theme are our own and are based on our understanding of Gallup’s Strengths-based development research. They are also informed by our unique work with our clients. Even though we are both Gallup Certified Strengths Coaches, the insights we share here are not formally vetted, approved, or endorsed by Gallup, Inc. 


Gallup®, CliftonStrengths®, and the 34 theme names of CliftonStrengths® are trademarks of Gallup, Inc. All rights reserved.


Hosted on Acast. See acast.com/privacy for more information.

The Thoughtful Talents Show

The Thoughtful Talents Show is what happens when two Gallup Certified Strengths Coaches who both have Deliberative and Responsibility talents get together.

Coaches Jen Werner and Chad Ahern share their unique & thoughtful perspectives about Gallup’s CliftonStrengths talent themes, leadership, followership, and teamwork.

In our coaching work, we've each encountered clients who want to understand the nuances of how each talent theme can show up differently. This is our answer. We look forward to sharing our personal insights about living and working with our unique talents, how we’ve seen others use their talents, and how others can address leadership & teamwork principles.

We hope the insights we share in each upcoming episode will help you, and others, live your talents, understand those around you, and be effective leaders and teammates.


Hosted on Acast. See acast.com/privacy for more information.