Customer Experience & Empathy at the center of debt collection process

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The Third Sight: Data Analytics

Concentrix + Webhelp

5 episodes

2 days ago

An intelligence & design-thinking led data & analytics strategy is pivotal in understanding the pulse of business & its customers. We generate mountain of data in all shape and form. But do we know how to use it to drive transformational business outcomes? Discover how Concentrix + Webhelp can design, build, and run your analytics journey.

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Customer Experience & Empathy at the center of debt collection process

The Third Sight: Data Analytics

10 minutes 48 seconds

2 years ago

Customer Experience & Empathy at the center of debt collection process

Concentrix Collections Analytics solution adapts to the evolving financial market, leveraging structured and unstructured data to enhance collection strategies. Harness the power of personalization & insights from data and delinquency variables, creating customer profiles and segments that drive smarter decision-making. Want to learn more? Let's dive deeper into our podcast on Collection Analytics with Vithy!