Service Level Agreements (SLAs) have an air of mystery about them. No one really seems to read them, and even fewer seem to understand them. This is fatal because the #SLA defines the "should" against which the "is" of, say, a #SaaS or #software agreement is measured. Deciphering it is therefore crucial. In this engaging discussion, the Tekkie and the Lawyer delve deep into the world of Service Level Agreements in the #software industry. Together, they debunk common misconceptions about SLAs, share valuable insights on how to avoid potential pitfalls and offer a unique blend of technical and legal perspectives that every software professional should hear.