In this episode of the Team Performance Podcast, Mark speaks to Phil Willcox, an expert in emotion, deception, credibility and identity at work. Phil shares some practical tips for managers and leaders to follow to help take the sting out of emotionally charged situations, as well as a number of techniques that he uses to help get the best from his team and coaching clients.

Discover more about Phil and his work at https://emotionatwork.co.uk/

Find out more about PCS at https://www.performanceclimatesystem.com/