In this inspiring episode of The Sustainable Voice® titled "Generational Squared," hosts Ashish Sanghrajka and Leigh Strinsky sit down with the dynamic mother-daughter duo Susan and McKenzie Green to explore the challenges and triumphs of second-generation business success.
Through candid conversations and plenty of laughs, they share how they've built a thriving travel business together while navigating the unique dynamics of working with family. Plus, get ready for some fun college rivalry banter as ASU and U of A loyalties clash!
✨ Key Takeaways✅ From Hold Times to Full-Time: Susan gradually brought McKenzie into the business during COVID, starting with paid phone holds✅ Salary Over Commission Stress: Switching from traditional 1099 contractor model to stable salary created better performance✅ Professional vs. Personal Boundaries: Clear conversations and self-awareness are essential when working with family✅ Generational Strengths: Different communication styles and tech skills can complement each other perfectly✅ Learning Through Failure: Allowing mistakes and uncomfortable situations builds stronger, more capable team members
📌 Timestamps:00:00 – Welcome & Introduction | College rivalry fun and introductions
08:30 – Second-Generation Fears | McKenzie opens up about perfectionism and imposter syndrome
15:00 – How It All Started | The real story of how McKenzie joined Susan's travel business
22:00 – Generational Communication Styles | Phone calls vs. chat, multitasking, and different work approaches
28:00 – Feel Good Fridays | The importance of laughter and making fun of yourselves in business
35:00 – Unexpected Discoveries | What surprised them most about working together
42:00 – Essential Advice | Must-know tips for other families considering working together
48:00 – Closing Thoughts | Lessons learned and the power of failing hard to succeed
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