Something we don’t often like to talk about as business owners who work with humans is the reality that some of our clients aren’t actually utilizing the support that is available to them and/or that they aren’t actually doing what THEY need to do in order to create the results they intend or desire to create.
They’re not doing the curriculum and/or any of their own implementation.
They’re not getting you the assets that you need to do your work (and to do it well).
They’re not booking calls or using Voxer support or _________, despite the fact that they’re still paying you month after month.
Is it your fault? Is it their fault? Do you need to be doing more? Do you need to chase them up (again)? Or can you just “let them go”/wash your hands of the responsibility (or even the client) until they figure it out?
I think it’s safe to say that the vast majority of us business owners WANT our clients to succeed. But when your clients aren’t utilizing the supports and resources available to them, and you’ve purposefully designed your offers (aka they actually need to be utilizing the resources available to them), then it’s very likely that the client is NOT succeeding how you want them to, and how they very likely want to as well.
Which, I don’t think I need to tell you, is frustrating for EVERYONE involved.
So what do you do?
Well, that’s exactly the question I’m answering in this of The Sustainable Success Podcast.
In episode 019 —What do you do if clients aren’t using the support that’s available to them?—I’m sharing…
Clients utilizing the support and inclusions that are available to them is crucial to their ability to succeed in or with your work, and therefore likely to both your satisfaction with the work and to receiving rave reviews, referrals, and re-sign-ups (where applicable). If you want to more reliably facilitate the intended results of your work, and you have or have had clients who aren’t engaging with the whole process, then you’re DEFINITELY going to want to listen to this episode.
Tune in today.
LINKS MENTIONED IN THIS EPISODE:
Tune into S6E1 - "Behind the Scenes of WholeCo's Messy Middle" - wholecomedia.com/s6e1
Download our free guide, Powerful Offers That Transform - wholecomedia.com/powerful-offers
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