The Support Helpdesk Podcast is a call-in podcast hosted by Bill Bounds and Mercer Smith with help from a rotating cast of experts. We help you solve your customer support related challenges.
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The Support Helpdesk Podcast is a call-in podcast hosted by Bill Bounds and Mercer Smith with help from a rotating cast of experts. We help you solve your customer support related challenges.
Mercer is joined by Jenny Dempsey, a certified health coach, to talk about how to handle the challenge of taking on more responsibility at work.
Host: Mercer Smith (mercenator, everywhere)
Guest Expert: Jenny Dempsey (@jennysuedempsey, jennydempseywellness.com)
Caller: Heather-Mae (@heather_mae_day, Buffer Podcast - The Science of Social Media buffer.com/podcast)
Music by Flavio Mangione
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Recap Notes:
Personal development helps us be our best selves in the office.
How to: consistency and baby steps. If you try to rush, it won’t stick.you have to make habits. Make things actionable and digestible. Be cool with it.
Mindmapping
Heather-Mae wants to speak at more conferences.
How do you make the point for time.
Emphasize what you can bring back
Being clear and setting expectations about what you can contribute
Opportunity cost vs value
Is this internal or external -- definitely INTERNAL
Oh yeah, everyone has this internal guilt thing.
Jenny: “in order to take the best care of others, we must first take care of ourselves.”
Block off your calendar
How do you hold yourself accountable? Have a buddy, walk down the line and see where it goes. It’s okay to say no.
How can we get over the hump? I wonder if there is a way to make it seem like a “task” that isn’t outside of your role.
Having a clear definition of hwat it looks like
Break the smaller bites
Have an accountability buddy.
Permission! Can be soft can be metrics
The Support Helpdesk
The Support Helpdesk Podcast is a call-in podcast hosted by Bill Bounds and Mercer Smith with help from a rotating cast of experts. We help you solve your customer support related challenges.