What really happens when someone is in mental health crisis? In this episode, Dr. Rikki Turner (The Suicide Prevention Lady) sits down with Justin Laffoon, MSW, LCSW—Director of Clinical Services at The BridgeWay—to talk about the gaps, the wins, and the humanity behind crisis intervention.
From safety planning to showing up when it’s hard, this episode is filled with tangible insights for helpers, loved ones, and those navigating the system themselves. Justin shares what he wishes everyone knew about suicide prevention, how 988 is being used (and misunderstood), and the power of just being present.
If you’ve ever wondered what to do or say when someone you love is struggling—or if you’ve been there yourself—this one’s for you.
Topics include:
• What NOT to say during a crisis
• How 988 is working behind the scenes
• Why hospitalizations aren’t always the solution
• What to say when you don’t know what to say
• Why your support matters more than you think
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