Muamer, the Director of Operations at Elite Residential Concierge, devotes a significant portion of his time and energy to reviewing current operational processes. Elite provides security and concierge services to a wide range of buildings that vary in size in and demographics. Muamer’s goal is to minimize inefficiencies for his clients and his company, and take on a larger share of the security and concierge market. Some recurring challenges that Muamer faced included not having full transparency between Elite and their clients, and an absence of strong digital data which could the company get ahead of further security breaches. Muamer and his team decided to partner with Condo Control Central (CCC) as it provided the functionalities, accessibility and flexibility required to run a more streamlined operation, and add value to their services. Since partnering with CCC, Muamer and the rest of the Elite team have overcome many of the challenges they faced when working with buildings that did not have technology in place. This has also created a stronger value proposition for them when going to tender for buildings without software.