Meet Mike Stramaglio - a leader in the imaging technology channel with 45 years of experience. A technology consultant and business leader, Mike talks to experts about the tech that keeps this fine old world spinnin’ around in The Stramaglio Show. Tune in for technology insights from an industry legend and fascinating conversations with the tech leaders shaping our digital landscape.
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Meet Mike Stramaglio - a leader in the imaging technology channel with 45 years of experience. A technology consultant and business leader, Mike talks to experts about the tech that keeps this fine old world spinnin’ around in The Stramaglio Show. Tune in for technology insights from an industry legend and fascinating conversations with the tech leaders shaping our digital landscape.
Evolved Thinking: Scaling OT with MSP | The Stramaglio Show | Episode 7
The Stramaglio Show
33 minutes
2 months ago
Evolved Thinking: Scaling OT with MSP | The Stramaglio Show | Episode 7
On this episode of The Stramaglio Show, Mike welcomes Rick Harber, a 30-year veteran of the MSP space and founder of Decision Digital, for a conversation that bridges two industries: managed services and office technology. Rick shares how his aerospace roots led to a lifelong tech career and offers candid insight on how OT dealers can profitably expand into IT, cybersecurity, and automation.
Rick draws sharp comparisons between print and voice transitions, explains why recurring revenue is essential, and breaks down what it really takes to build a sustainable MSP model. He also introduces Catapult, a practical training platform focused on business process, workflow, and automation, tailored for the OT channel. With clear-eyed advice and a forward-thinking mindset, Rick issues a challenge to the channel: stop leading with features, and start aligning tech with customer strategy.
00:00 Introducing Rick Harber, CEO of Decision Digital
03:17 IT and Copier World Evolution
07:05 COVID-19’s Impact on Print
12:39 Profitability in MSP Space
16:05 MSP vs. OT: Mindset Differences
20:14 Redefining ‘IT Firm’
26:27 Introducing Catapult Event
30:22 Strategic Customer Engagement
Catapult 2025 Tickets: https://decisiondigital.ticketspice.com/catapult-fall-2025
Use code "Summit2Success" at checkout for $75.00 discount.
-----------------------------------------------------------------------------------------------------------------------------------Show LinksLearn more about Stramaglio Consulting: https://stramaglioconsulting.com/Facebook: https://www.facebook.com/NextweekslifepodcastInstagram: https://www.instagram.com/nextweekslifepodcast/LinkedIn: https://www.linkedin.com/company/next-week’s-life-podcast/Youtube: https://www.youtube.com/channel/UCEMWp0DB0L9yrKSQhhNniow
The Stramaglio Show
Meet Mike Stramaglio - a leader in the imaging technology channel with 45 years of experience. A technology consultant and business leader, Mike talks to experts about the tech that keeps this fine old world spinnin’ around in The Stramaglio Show. Tune in for technology insights from an industry legend and fascinating conversations with the tech leaders shaping our digital landscape.
