Welcome to the latest episode of The Startup Game, where we have honest conversations about running a business – the incredible highs and the terrifying lows and how it takes another business owner to understand why on earth we do it to ourselves.
In this episode, we are joined by customer service expert, Dan Pratt of DAP Consultancy, and publisher and awards organiser Lauretta Wright of Life In Magazines
We talked about how treating your customers can be a defining factor in winning more business, but in an environment where it really feels that customer service is taking a back seat. Are we really doing enough to give our customers a fantastic experience?
We also talk about the struggle when sales just aren’t happening, and how you keep yourself motivated when things are moving really slowly.
Join us and find out!
Guests:
Dan Pratt, DAP Consultancy
'Dan Pratt is an award-winning Customer Experience Consultant, and Founder & Director of DAP Consultancy. With over 15 years of experience, Dan helps businesses deliver exceptional customer experiences that help attract and retain customers, while improving customer loyalty, business growth and profits.'
LinkedIn URL: https://linkedin.com/in/dan-pratt-dap
Website URL: https://www.dapconsultancy.co.uk/
Lauretta Wright, Life In Magazines
Lauretta is the Publisher of Life In…Magazines and the Editor of Life In Orpington, Life In Bromley, and Life In Beckenham. She’s also the proud founder of the Above and Beyond Bromley Business Awards (The ABBBAs), an annual event that celebrates local business brilliance. When she’s not busy working, she enjoys travel and exploring new places, baking and catching up with friends and family.
@lifeinmags