Website for Bookstore/Mentorship:

THESPA.COACH

In this conversation, Jamie The Spa Coach discusses the critical elements of running a successful spa business, focusing on the importance of Google reviews, creating a five-star customer experience, and effectively handling feedback, both positive and negative. She emphasizes the need for consistency in service, the significance of personal touches, and strategies for encouraging clients to leave reviews. Jamie also shares insights on responding to negative reviews professionally and using them as opportunities for growth.takeaways

• Ranking high on Google is crucial for visibility.
• More reviews build credibility and trust with clients.
• Consistency in service is key to client satisfaction.
• Personal touches can enhance the client experience.
• Asking for reviews should be done humbly and consistently.
• Responding to negative reviews professionally is essential.
• Use feedback as a tool for improvement.
• Creating a welcoming atmosphere is important for client comfort.
• Utilizing technology like QR codes can streamline the review process.
• Celebrate positive reviews to boost team morale.

• Unlocking Spa Success: The Power of Google Reviews
• Creating Five-Star Experiences in Your Spa

• "More stars, more bookings."
• "You have to put your foot down."
• "Be the change you want to see."

titlesSound Bites

Chapters

00:00 Introduction to Spa Business Coaching

01:29 The Importance of Google Reviews

03:56 Creating a Five-Star Experience

10:06 Asking for Reviews Effectively

13:09 Handling Negative Reviews

18:25 Responding to Reviews Professionally

24:11 Building a Review Culture

29:37 Practical Tips for Review Requests

32:08 Innovative Strategies for Gathering Reviews

32:11 Introduction and Community Building

33:20 Engagement and Support for the Podcast