Ep. 32 The Psychology of Waiting Music: From Elevators to Call Centres

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The Sound Mind

Sophia Omarji

34 episodes

5 days ago

The Sound Mind is where music meets psychology. Hosted by music psychologist Sophia Omarji, this podcast explores the science behind how music shapes our minds, emotions, and everyday lives. Whether you're a music lover, a psychology enthusiast, or simply curious about the power of sound, The Sound Mind offers fresh insights into the melodies that move us. Tune in every Wednesday for new episodes to discover music in a whole new way. Follow us on Instagram: @thesoundmindtalks | For business inquiries, contact: thesoundmindtalks@gmail.com

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Ep. 32 The Psychology of Waiting Music: From Elevators to Call Centres

The Sound Mind

42 minutes 58 seconds

1 month ago

Ep. 32 The Psychology of Waiting Music: From Elevators to Call Centres

In this episode, we explore the strange world of waiting music, from the smooth strings in elevators to the tinny loops of call centre hold lines. We dive into the psychology of waiting sounds, from attentional distraction and time distortion to the careful design choices that shape your mood. We also ask bigger questions about ethics, manipulation, and the future of waiting music in an AI-driven world. Whether you love it or hate it, you’ll never hear hold music the same way again.

CHAPTERS:

0:00 Intro

03:02 The Birth of Background Music

12:04 The Psychology of Waiting Music

18:44 The Sound of Anonymity

25:26 Modern Approaches: From Bland to Branded

30:34 The Ethics

37:04 The Future of Waiting Music

41:35 Summary and Outro

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