Get out your diaries - this week, we're sharing one of the most TRAUMATIC experiences we've had as social media managers and agency owners, and the lessons we learned from this experience (of course, all names/business details are altered for privacy reasons). We're spilling the TEA in this episode, and giving social media managers listening the practical tips you need to avoid making any of the mistakes we made in this situation.
Here's a peek at what we're covering in this episode:
[00:04:07] - Karly and Kyrsten dive into the real life story of a traumatic client experience - including the client's threatening nature - and explain why they recommend setting extremely clear expectations up front and NEVER breaking hard rules or pushing important boundaries for any client (a lesson they've learned the hard way).
[00:35:39] - Karly and Kyrsten walk through their key takeaways from this experience and share how to spot any potential red flags so you can avoid similar experiences.
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