You can bring together a collection of highly talented individuals but if they’re at each other’s throats or misinterpreting their colleagues’ words, their output will be useless or worse. Teams whose members have emotional intelligence are not riven by factions or infighting. They are able to deal with the inevitable negative emotions productively and contribute to a psychologically safe work environment. A disciplined approach to building team-wide EQ incorporates assessments tools and savvy leadership that sets the right tone.

This episode, our guest is Dane Jensen, CEO of Third Factor, a company that studies the science of performance in order to build better leaders and more resilient teams. Jensen works with organizations such as Royal Bank of Canada, Uber and Twitter, and with athletes, coaches and leaders across Canada’s Olympic and Paralympic sports system. He also teaches in the full-time and executive MBA programs at Smith School of Business.

Dane Jensen is joined in conversation by host Meredith Dault.

Also this episode, Smith Business Insight’s Alan Morantz looks at what the evidence shows about how to deliver great feedback.

This episode cites the following research:

Sanfuentes et al; What lies beneath resilience: Analyzing the affective-relational basis of shared leadership in the Chilean miners’ catastrophe, Leadership, 2021, Vol. 17(3) 255–277

Robert, Lionel P. and Sangseok, You; Are You Satisfied Yet? Shared Leadership, Individual Trust, Autonomy, and Satisfaction in Virtual Teams, Journal of the Association for Information Science and Technology, Volume 69, Issue 4, April 2018, 503-513

Aube, C. et al; Flow Experience in Teams: The Role of Shared Leadership, Journal of Occupational Health Psychology, 2018, Vol. 23, No. 2, 198–206

Sinha, R. et al; Shared leadership and relationship conflict in teams: The moderating role of team power base diversity, Journal of Organizational Behavior, Volume 42, Issue 5, June 2021, 649-667