In this episode of SILosophy, host Tania Gomez is joined by Josh Pix, co-founder of Resolv, to unpack the complexities of service agreements in the SIL space. Josh provides actionable insights into avoiding common pitfalls, managing open agreements, handling emergencies, and ensuring financial sustainability while delivering exceptional participant care. This is an essential listen for SIL providers looking to strengthen their service agreements and protect their businesses.   Episode Highlights: 00:00 – Introduction: Meet Josh Pix from Resolv 01:20 – What Resolv does: Supporting SIL providers with rostering, claiming, and financial stability 03:00 – The risks of poor service agreements: Why they matter 04:45 – Understanding open service agreements and how they expose providers to financial risks 08:10 – What is over-servicing? Defining and identifying intentional and unintentional over-servicing 10:50 – The six-step process for managing over-servicing and ensuring shared responsibility 14:30 – Emergency situations: Hospitalisation, incarceration, and how to navigate funding gaps 16:40 – Programmes of support: What they are and why SIL providers need them 19:00 – Building robust service agreements: Essential clauses and considerations for providers 21:00 – Final advice for SIL providers: Addressing risks, promoting shared responsibility, and ensuring participant care   Follow Tania Gomez Consulting on Facebook: https://www.facebook.com/taniagomezconsulting/ Instagram: https://www.instagram.com/taniagomezconsulting/ LinkedIn: https://au.linkedin.com/company/tania-gomez-consulting   Or you can also visit our website: http://www.taniagomez.com.au/