In this episode of Shop Floor, Top Floor Talk Show, host Josh Santo sits down with Ed Rocha, Quality Director at Schaeffler. They explore the practical realities of leading quality in manufacturing, from handling major escalated issues to organizing teams for better results. Ed shares how his job means finding strategy in the chaos—whether that’s breaking down big problems or making sure the right people own the work. Ed explains why quality teams succeed when they balance the voice of the cu...