Ep 023 The Service Operations Podcast – Customer Handling Mindset with Prasad Palav

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The Service Operations Podcast

satinder kaur

31 episodes

1 day ago

One thing that impacts service positively more than anything else is high quality Service Operations. Join Satinder Kaur, who has spent over 20 years helping a large organisation manage serve millions of customers, as she talks to leaders who will share their practical knowledge and experiences of Service Management from their unique vantage points. If you are leading or managing a service based business and want to understand the nuances of high quality service operations, spanning over setting up, scaling and reducing service operations costs the show is for you.

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Business

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Management

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Ep 023 The Service Operations Podcast – Customer Handling Mindset with Prasad Palav

The Service Operations Podcast

42 minutes 27 seconds

3 years ago

Ep 023 The Service Operations Podcast – Customer Handling Mindset with Prasad Palav

Prasad brings two decades of corporate experience in Banking and Non-Banking

Financial Institutions like ICICI bank and Standard Chartered Bank, India and Singapore. He drove strategies to drive growth and manage service delivery operations across Rural and Urban India, Creating Customer Relationship Management (CRM) Platform for ASEAN, MEPA and AME region. As a coach Prasad has coached leaders across industries like IT, Banking, NBFC, Retail, Shipping, Media, Manufacturing, Telecom, Oil and Education, and in functions across Sales, Service, Operations, Network services, HR, Project Management, Communication, Quality and Business Development.

Prasad is a Commerce graduate. He is a certified Neuro Leadership Coach, Advanced Hogan Assessments Certified Coach as well as a Positive Intelligence Coach. He is an ACC (ICF accredited coach) with over 1000+ hours of Coaching and 150+ Leaders across various industries globally.

Link to the video podcast: https://youtu.be/qrOYb7ZcT4o

Thank you for joining us in this conversation

Prasad Palav: linkedin.com/in/prasad-palav-acc-8946038

Satinder Kaur : linkedin.com/in/satinderkaurs

About 'The Service Operations Podcast'

This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease.

Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/