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The Service Operations Podcast
satinder kaur
31 episodes
1 day ago
One thing that impacts service positively more than anything else is high quality Service Operations. Join Satinder Kaur, who has spent over 20 years helping a large organisation manage serve millions of customers, as she talks to leaders who will share their practical knowledge and experiences of Service Management from their unique vantage points. If you are leading or managing a service based business and want to understand the nuances of high quality service operations, spanning over setting up, scaling and reducing service operations costs the show is for you.
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Management
Business
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All content for The Service Operations Podcast is the property of satinder kaur and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
One thing that impacts service positively more than anything else is high quality Service Operations. Join Satinder Kaur, who has spent over 20 years helping a large organisation manage serve millions of customers, as she talks to leaders who will share their practical knowledge and experiences of Service Management from their unique vantage points. If you are leading or managing a service based business and want to understand the nuances of high quality service operations, spanning over setting up, scaling and reducing service operations costs the show is for you.
Show more...
Management
Business
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Ep 022 The Service Operations Podcast – Customer Insights on Social Media with Dr Ranjit Nair
The Service Operations Podcast
45 minutes 39 seconds
3 years ago
Ep 022 The Service Operations Podcast – Customer Insights on Social Media with Dr Ranjit Nair

Ranjit is the CEO and Founder of Germin8, a digital intelligence company founded in 2007. Germinait is focused on using data analytics and artificial intelligence to help companies become more customer-centric.

Ranjit completed his PhD in Computer Science with a specialization in Artificial Intelligence from the University of Southern California in 2004. After his doctorate, he worked as a research scientist with Honeywell Labs in Minneapolis, where he continued his work in developing algorithms for planning and decision making in the face of imprecise and incomplete information.

He returned to India at the end of 2006 to be a tech entrepreneur and founded Germin8 along with his father, Raj Nair. Today, Germin8 helps many large companies across sectors like financial services, automotive, FMCG and pharmaceuticals to analyze their customers and become more customer-centric.

On the personal front, Ranjit enjoys cooking, reading and running. He currently resides in Goa with his wife, 6 year old son and 3 cats.

Link to the video podcast: https://youtu.be/qOIo_YydUWQ

Thank you for joining us in this conversation

Dr Ranjit Nair: linkedin.com/in/ranjitnair

Satinder Kaur: linkedin.com/in/satinderkaurs

About 'The Service Operations Podcast'

This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease.

Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/

The Service Operations Podcast
One thing that impacts service positively more than anything else is high quality Service Operations. Join Satinder Kaur, who has spent over 20 years helping a large organisation manage serve millions of customers, as she talks to leaders who will share their practical knowledge and experiences of Service Management from their unique vantage points. If you are leading or managing a service based business and want to understand the nuances of high quality service operations, spanning over setting up, scaling and reducing service operations costs the show is for you.