Dr Vibha Bhilawadikar has worked in the Indian corporate sector for 28 years and 6 years of experience in the academia. Her experience primarily is in market research and analytics in banking, automobile, FMCG, entertainment etc. in brand and customer centric research. She is a strong market research practitioner and reviews concepts and its implementations with practical applications on field
Dr.Vibha’s PhD research was in the area of Relationship management and delved deeper into understanding the impact of personal bond on customer relationships in the banking sector.
She has few publications to her credit in national and international high impact journals. Vibha is currently an independent researcher running her own NGO, The Pearl Collection Foundation and is associated with for profit start up Muanalytics.
Dr. Vibha is an Economics graduate from Mumbai University. She has done her Masters in Management Studies (MMS) from SP Jain Institute of Management and Research and her PhD is from Pacific University, in Udaipur.
Link to the video podcast: https://youtu.be/pCK55oaYC6A
Thank you for joining us in this conversation
Dr Vibha: linkedin.com/in/vibha-bhilawadikar🌐-539a4362
Satinder Kaur : linkedin.com/in/satinderkaurs
About 'The Service Operations Podcast'
This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease.
Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/
