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The Service Operations Podcast
satinder kaur
31 episodes
1 day ago
One thing that impacts service positively more than anything else is high quality Service Operations. Join Satinder Kaur, who has spent over 20 years helping a large organisation manage serve millions of customers, as she talks to leaders who will share their practical knowledge and experiences of Service Management from their unique vantage points. If you are leading or managing a service based business and want to understand the nuances of high quality service operations, spanning over setting up, scaling and reducing service operations costs the show is for you.
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Management
Business
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All content for The Service Operations Podcast is the property of satinder kaur and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
One thing that impacts service positively more than anything else is high quality Service Operations. Join Satinder Kaur, who has spent over 20 years helping a large organisation manage serve millions of customers, as she talks to leaders who will share their practical knowledge and experiences of Service Management from their unique vantage points. If you are leading or managing a service based business and want to understand the nuances of high quality service operations, spanning over setting up, scaling and reducing service operations costs the show is for you.
Show more...
Management
Business
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Ep 017 The Service Operations Podcast – Demystifying Fintech for Banks and their Customers with Rahul Joshi
The Service Operations Podcast
52 minutes 19 seconds
3 years ago
Ep 017 The Service Operations Podcast – Demystifying Fintech for Banks and their Customers with Rahul Joshi

Rahul’s career spanning over 3 decades has been spent in Retail Banking. Half of this time has been spent in building and managing Digital Banking and electronic payment systems for one of the largest banks in India.

He is on the board and holds minority stake in a fast-growing startup which provides biometric based payment solutions.

He has extensive experience in conceptualising, operationalising and monitoring several payment systems such as ATM, Aadhar Enabled Payment System, IMPS and UPI In India and conducts workshops for banks in emerging economies to help them formulate their digital strategies.

Rahul has a post graduate degree in Management from University of Pune with a major in finance.

Link to the video podcast: https://youtu.be/LTTd4nNQ3iw

Thank you for joining us in this conversation

Rahul: linkedin.com/in/rahuljoshi-digitalbankingpaymentsexpert

Satinder Kaur: linkedin.com/in/satinderkaurs

About 'The Service Operations Podcast'

This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease.

Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/

The Service Operations Podcast
One thing that impacts service positively more than anything else is high quality Service Operations. Join Satinder Kaur, who has spent over 20 years helping a large organisation manage serve millions of customers, as she talks to leaders who will share their practical knowledge and experiences of Service Management from their unique vantage points. If you are leading or managing a service based business and want to understand the nuances of high quality service operations, spanning over setting up, scaling and reducing service operations costs the show is for you.