Ep 015 The Service Operations Podcast – Customer Service in the Digital World with Jaya Janardanan

https://is1-ssl.mzstatic.com/image/thumb/Podcasts112/v4/ca/ea/c4/caeac4e0-6ba8-0688-5dcd-4779fba66fea/mza_3819401303364974691.jpg/600x600bb.jpg

The Service Operations Podcast

satinder kaur

31 episodes

1 day ago

One thing that impacts service positively more than anything else is high quality Service Operations. Join Satinder Kaur, who has spent over 20 years helping a large organisation manage serve millions of customers, as she talks to leaders who will share their practical knowledge and experiences of Service Management from their unique vantage points. If you are leading or managing a service based business and want to understand the nuances of high quality service operations, spanning over setting up, scaling and reducing service operations costs the show is for you.

Management

Business

RSS

All content for The Service Operations Podcast is the property of satinder kaur and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Management

Business

https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_episode400/17045720/17045720-1642651338138-3c3698ed543e1.jpg

Ep 015 The Service Operations Podcast – Customer Service in the Digital World with Jaya Janardanan

The Service Operations Podcast

41 minutes 23 seconds

3 years ago

Ep 015 The Service Operations Podcast – Customer Service in the Digital World with Jaya Janardanan

Accomplished professional of over 27 years in Banking and Financial Services with 10+ years in Top Management position and last 5 years as COO.

Jaya has built expertise in directing and delivering strategic projects in digital, technology, centralization, and customer service.

She has worked on large scale multi-product and multichannel techno enabled operations and customer service. Jaya is adept at building technology for digital banking (API, RPA, CHAT BOT) and leading the teams to complete large banking projects for ease-of-use forthe customers. Having delivered high scale transformational projects for building scale, reducing cost and risk and highly efficient customer service, Jaya freely gives her views on how ‘Digital’ has impacted Customer Service.

Link to the video podcast: https://youtu.be/QKQSuX57Gao

Thank you for joining us in this conversation

Jaya: linkedin.com/in/jaya-janardanan

Satinder Kaur : linkedin.com/in/satinderkaurs

About 'The Service Operations Podcast'

This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease.

Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/