Ep 011 The Service Operations Podcast – On-Brand Customer Service with Manasi Jagdish

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The Service Operations Podcast

satinder kaur

31 episodes

1 day ago

One thing that impacts service positively more than anything else is high quality Service Operations. Join Satinder Kaur, who has spent over 20 years helping a large organisation manage serve millions of customers, as she talks to leaders who will share their practical knowledge and experiences of Service Management from their unique vantage points. If you are leading or managing a service based business and want to understand the nuances of high quality service operations, spanning over setting up, scaling and reducing service operations costs the show is for you.

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Management

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Ep 011 The Service Operations Podcast – On-Brand Customer Service with Manasi Jagdish

The Service Operations Podcast

42 minutes 27 seconds

3 years ago

Ep 011 The Service Operations Podcast – On-Brand Customer Service with Manasi Jagdish

In this episode, I am speaking to Manasi about On-Brand Customer Service

Today we are talking about the importance of Customer Service in building a Brand with Manasi Jagdish. Through her career of over 16 years, Manasi has essayed roles across a range of functions including market research, customer service efficacy, B2C & B2B brand building, consumer insights and marketing communication. She also has had her tryst with entrepreneurship when she started an online fitness brand for weight management. Manasi is currently working at FPL Technologies as the Chief Brand Officer & Consumer Insights Head. Today we will be discussing with her a topic very close to her heart and belief system, On-Brand Customer Service.

Link to the video podcast: https://youtu.be/SCAf-NBLxNc

Thank you for joining us in this conversation

Manasi: linkedin.com/in/manasi-jagdish-67542841

Satinder Kaur : linkedin.com/in/satinderkaurs

About 'The Service Operations Podcast'

This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease.

Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/