Special Rewind Episode: Top 10 Customer Complaints in Fixed Ops (Originally Aired June 2024)

We’re throwing it back to where it all started — the very first episode of The Service Lounge Podcast.

Join hosts Brandon Nixon and Christian Eagon as they revisit the top 10 customer complaints in the dealership service industry. From long wait times and appointment frustrations to communication breakdowns and misdiagnoses, this episode still hits hard — because the issues are still happening.

Originally aired during the CDK Global cyberattack, this episode also touches on:- The aftermath of the CDK outage and how it disrupted dealership operations- Tangible ways to improve the service experience from day one- Real customer reviews that continue to echo in 2025Whether you’re new to the series or looking to reflect on how far your team has come, this is the episode that set the tone for it all.

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